OPEN SOCIETY
TERMS OF SERVICE

1. Introduction:

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• By accessing or using Open Society you agree to be bound by these Terms of Service, which govern your use of our website, and any services provided through it.

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• Please read these Terms carefully before using our website. If you disagree with any part of these Terms, please do not use Open Society.

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2. User Subscription Registration:

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• You may choose to subscribe to Open Society via our website to receive electronic direct mail via an e newsletter.

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• You are responsible for maintaining the confidentiality of your email account information and agree to notify us immediately of any unauthorised use.

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• You may choose to unsubscribe at any time, at which time your account details will be removed from Open Society’s database. 

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3. Acceptable Use:

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• You agree to use our website for lawful purposes only and not engage in any activities that:

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o Violate any applicable laws or regulations.

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o Are harmful, abusive, or threatening.

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o Involve spam, phishing, or other fraudulent activities.

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o Infringe on the intellectual property rights of others.

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o Interfere with the functioning of our website.

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4. Intellectual Property:

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• All content on Open Society including text, images, logos, and designs, is protected by copyright and belongs to Open Society Pty Ltd unless otherwise stated.

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• You may not reproduce, distribute, or modify any content without our prior written permission.

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5. User-Generated Content:

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• If you submit content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and distribute your content in connection with our website.

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• You are solely responsible for the content you submit and agree to not post any content that is defamatory, offensive, or infringes on others' rights.

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6. Disclaimers and Limitation of Liability:

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• We make no warranties about the accuracy, completeness, or reliability of the information on our website.

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• We are not liable for any damages arising from your use of our website, including direct, indirect, incidental, or consequential damages, even if we are aware of the possibility of such damages.

 

7. Third-Party Links:

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• Our website may contain links to third-party websites. We have no control over the content of such websites and are not responsible for their practices.

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8. Governing Law and Dispute Resolution:

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• These Terms of Service shall be governed by and construed in accordance with the laws of South Australia.

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• Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the relevant Australian rules.

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9. Changes to Terms of Service:

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• We may update these Terms of Service at any time. We will notify you of significant changes through our website or via email.

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10. Contact Information:

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• If you have any questions about these Terms of Service, please contact us at opensociety.studio@gmail.com

Shipping within Australia

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All orders will be processed for shipping on a Monday at the beginning of each week.

Orders within Australia are shipped via Australia Post. We offer two types of services within Australia: 

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 - Standard Shipping - $15

Delivery by 2 -4 days to all metro areas. Other locations and /or more remote will likely be delivered within 5-7 business days.

All orders are shipped with tracking. Signature on delivery and extra insurance can be added upon request with additional charges. Please contact opensociety.studio@gmail.com if you want to have extra insurance added. Orders can be tracked through the Australia Post website. Once your item has been dispatched, Open Society will notify you via email or text message with your order tracking number. Open Society will keep you updated of the shipping status of your order. If notified via email, please check your spam/junk mail folders for order.

confirmations and tracking information.  

 

Shipping outside of Australia

We offer a flat rate of $40 for all international orders outside Australia.

Orders outside Australia are shipped via DHL and can take from 5-10 business days. Signature on delivery and extra insurance can be added upon request with additional charges. 

 

Please contact opensociety.studio@gmail.com if you want extra insurance added.

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All international purchases are exempt from Australian taxes.
Prices do not include overseas custom duties or taxes that may incur.

 

Please Note

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The above delivery times are estimates only and Open Society cannot be accountable for late deliveries. Please provide correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by Australia Post or DHL. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.

Please contact opensociety.studio@gmail.com  for any further information required.

Open Society offers returns on our orders. However, due to the limited-edition/small batchnature of our products Open Society unfortunately are not able to accept exchanges, as yourselected product, colour and size may have already sold out. We will however happily offer a refund or credit note if you chose to return your item, provided your return it within 7 days of receiving it. Please note that postage to send an item back for a refund will be at the customer’s own expense. 

 

Please contact us at opensociety.studio@gmail.com for any questions you may have before making a purchase. 

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How to make a return

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To return an item and receive a refund for your purchase, all Open Society products must be returned in their original condition with the original swing tags attached and carefully repackaged in the original protective packaging. We will not accept returns on items that have been used or show obvious signs of wear. If the product is damaged, not in its original saleable condition or shows signs of use, the product will be returned to the buyers at their own expense.

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To request a return, please contact opensociety.studio@gmail.com

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Please note you must do this within 7 days of receiving your product.

After you have received your return postage label, please securely package your item in its original box and ensure the label is firmly affixed. 

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Once your return is received and inspected, Open Society will send you an email to notify you that the product has been received. If your return is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, or a credit note will be issued and delivered via email. 

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YOUR RIGHTS

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Your consumer rights regarding returns and refunds are outlined by the South Australian Consumer and Business Services on their website 

 

Rights and Law – Consumer Rights – Returns and Refunds

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase

from opensociety.com (the “Site”).

 

PERSONAL INFORMATION OPEN SOCIETY COLLECT

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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

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We collect Device Information using the following technologies:

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- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

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- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

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- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

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Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

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We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

 

Additionally, we use this Order Information to:

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- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

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We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX e commerce to power our online store--you can read more about how WIX e commerce uses your Personal Information here: 

 

http://www.wix.com/about/privacy 

 

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: 

 

https://www.google.com/intl/en/policies/privacy/. 

 

You can also opt-out of Google Analytics here: 

 

https://tools.google.com/dlpage/gaoptout. 

 

Lastly, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

DO NOT TRACK 

Please note that Open Society do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

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The Consumer Data Right privacy safeguards in the Competition and Consumer Act 2010 set out your privacy rights and the strict obligations on businesses collecting and handling your data.  

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DATA RETENTION

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When you place an order through the Site, Open Society will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

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Open Society may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at opensociety.studio@gmail.com or by mail using the details provided below:

 

OPEN SOCIETY PO BOX 259, Stirling, South Australia 5152